Queries If you have any questions or issues with an order, or questions about a piece featured on my website, please email me via the content page in the footer of this website. Unless otherwise stated, it’s likely that a print by me was made as a wood engraving. This is a printmaking process where prints are made from a smooth block of wood into which you have cut a design, using engraving tools. When ink is rolled onto the block and a print is taken, the raised surface of the block shows up the colour of the ink. The areas you have cut away show up the colour of the paper. Postage I will typically post your order within 3 or 4 working days, using a first class service if you are in the UK and a tracked international service if you are abroad. I try to email if it is going to take longer than this to dispatch an order. Please email me before ordering if you need a print by a certain date. Please note that if you do live outside the UK, all custom charges, taxes or import duties are yours to cover. Cancellations and returns If you’re not happy with your print or it arrives damaged, please let me know and I will replace it or refund you. Commissions If you would like to commission a print, card, bookplate, label or other image, please get in contact via email. I will be able to advise you on lead times and pricing with no obligation for you to proceed to commission.